Problems finding the right size?
Don't worry! If you didn't find the right size or fit, you always have 14 days to exchange or return your shoes - even if the shoes are custom made!
The shoes must be returned unused, in the same condition and in the same packaging as when received.
We try our best to reduce the number of exchanges and returns as it is unnecessary use of resources. The best way is to be as precise as possible when measuring the feet.
If you have any doubt please write us on the chat. We LOVE to help! ♡
Exchange & return
Exchanging your shoes is always free! If you want to exchange the shoes to another pair, you will need to place a new order in the shop.
If you want to return the shoes, simply fill in the return slip and use the prepaid return label. When using the return label, we will deduct €7 from the refund. If you return a pair of shoes with name on, we will deduct €27 from the refund.
You are also welcome to send the shoes yourself to:
Geodis Denmark A/S
c/o Pyk Copenhagen
We will process the return within 5 working days from the day we receive them.